Evaluating an Audiology Text-Message Protocol to Support Hearing Aid Use in NHS Adult Audiology Patients
Many adults in the UK have hearing loss, and while hearing aids can help a lot, some people don't use them regularly or at all. This means NHS resources are not used efficiently, and people miss out on the benefits. This study is testing a new approach using text messages, sent through an NHS-approved system called Florence. We want to see if these messages can help new hearing aid users understand and stick with using their devices better. The aim is to improve how well people use their hearing aids, improve their quality of life, and make the best use of NHS services. This initial study will help us understand if this text message system could work on a larger scale.
At a glance
What is this study about?
Roughly 1 in 3 adults in the UK experience some form of hearing loss. It can make everyday life difficult, sometimes leading to feelings of loneliness, sadness, and other health issues like problems with memory. Hearing aids are a common and effective way to help, but sometimes people new to them find it hard to get used to them. It's a bit like learning a new skill, and some people end up not using their hearing aids as much as they should, or even not at all.
When hearing aids aren't used, it's not only a missed opportunity for the person to hear better, but it also means that valuable NHS resources haven't been used as effectively as they could be. We know that getting support and information between hospital or clinic visits can make a big difference, especially for long-term health conditions. This is where text messages come in.
This study is exploring whether a special set of text messages can help new NHS hearing aid users. These messages will be sent using an NHS-approved system called Florence, which has already helped people manage other conditions like diabetes. We want to see if these messages can offer extra support and guidance, helping people use their hearing aids more regularly and enjoy better hearing. This first stage of the study will help us understand if this text message system is a good idea and if it could be used more widely in the future.
Key takeaways
- Exploring if text messages can help new NHS hearing aid users.
- Aims to improve how well people use their hearing aids.
- Uses an NHS-approved text messaging system called Florence.
- Could help make better use of NHS resources.
- You can take part if you're 18+ and getting your first NHS hearing aid.
Who may be eligible?
This study is looking for volunteers who are starting to use hearing aids for the first time through the NHS.
You can take part if you are 18 years old or older and are getting your first NHS hearing aid specifically for hearing loss. You also need to be able to understand English and have access to a mobile phone (it doesn't have to be a smartphone, any mobile phone will do) to receive the text messages. You'll need to be willing to give your permission to be part of the study.
You won't be able to join if you're already receiving text messages from the Florence system for another health condition, or if you are already involved in a similar research study.
Could this study suit you?
Answer these quick questions to see if you may be eligible. This is a guide only — the research team makes the final call.
- Are you 18 years old or older?
- Are you about to receive your first NHS hearing aid for hearing loss?
- Can you read and understand English?
- Do you have access to a mobile phone that can receive text messages?
- Are you willing to give your permission to take part?
What does participation involve?
If you decide to take part, you'll be one of 60 people in our study. You will either receive regular text messages designed to help you with your new hearing aids, or you will receive the usual care that all new hearing aid users get. We will compare these two groups to see if the text messages make a difference. We will ask you questions and collect information about how you are using your hearing aids and how you are getting on with them. The exact number of visits or assessments will be explained by the study team, but generally, we'll be looking at how things are going over a period of time after you get your new hearing aids. The total duration of your involvement in the study will be shared with you by the research team.
Potential risks and benefits
Locations (3)
- QMC Ropewalk HouseVerified postcodeNottingham, United Kingdom· Enrolling by invitation
- Sunderland Royal Hospital, Kayll Road, Sunderland, SR4 7TPVerified postcodeSunderland, United Kingdom· Recruiting
- Audiology Department Suite 2 Thomas Linacre Centre Parsons Walk Wigan WN1 1RUVerified postcodeWigan, United Kingdom· Recruiting
Common questions
What is Florence?
Florence is an NHS-approved system that sends text messages to help people manage their health. It's been used for other conditions before, and we're looking at using it for hearing aids.
Will I get my hearing aids faster if I join?
No, joining the study won't change how quickly you receive your hearing aids through the NHS. This study starts after you've been prescribed them.
Do I need a special phone?
No, you don't need a smartphone. Any mobile phone that can receive text messages will work for this study.
What if I don't like the text messages?
You are free to leave the study at any time if you find the text messages unhelpful or for any other reason. Your decision won't affect your regular NHS care.
Will my information be kept private?
Yes, all your personal information will be kept confidential and handled according to strict rules to protect your privacy.
How to find out more
Emma E Broome, PhD
Always speak to your GP or specialist before deciding to take part in a study.
Interested in taking part?
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